Return policy

We strive to ensure that you are completely satisfied with your purchase from Vibeauras. However, if you are not entirely happy with your order, we offer a comprehensive return policy to assist you. Please review the details below to understand our process for returns and exchanges.

• We accept returns within 30 days of receiving your order.
• All return requests must be submitted within this timeframe to qualify for a refund or exchange.
• Items must be in their original condition, unused, and with all original tags and packaging intact.
• Returns are processed within 7 business days after we receive your item.
• Once the return is approved, a refund will be issued to your original payment method.
• Refund processing time may vary depending on your bank or payment provider.
• We do not cover return shipping costs unless the item is faulty or incorrect.
• If you receive a defective or incorrect product, please contact us immediately at [email protected] for assistance.
• We will provide a prepaid return shipping label for faulty or incorrect items.
• Exchanges are available for different sizes or colors of the same product.
• If you wish to exchange an item, please specify the desired size or color when submitting your return request.
• Exchanges are subject to availability, and if the item is out of stock, we will process a refund instead.
• Custom or personalized items are not eligible for return unless they arrive damaged or defective.
• Personalized products are made to order and cannot be resold, which is why they are non-returnable.
• If your custom item is defective, please provide photos and contact us within 7 days of receipt.
• Sale items are final and cannot be returned or exchanged unless they are faulty.
• Discounted items purchased during sales events are ineligible for returns or exchanges.
• This policy does not apply to items with minor defects explicitly noted in the product description.
• We require proof of purchase for all returns.
• Include your order confirmation email or receipt when returning an item to facilitate processing.
• We reserve the right to refuse returns that do not meet our policy criteria.
• Items returned in a condition that is not resellable may be refused and returned to you at your expense.
• We may also refuse returns if we suspect fraudulent activity or abuse of our return policy.
• Returns from international orders may be subject to additional processing time.
• International customers are responsible for return shipping costs and any applicable duties or taxes.
• Returned items must be sent using a trackable shipping method.
• We are not responsible for items lost during return shipping if a trackable method is not used.
• Include your return authorization number on the outside of the package to avoid delays.
• Gift returns will be processed as store credit or an exchange.
• If you received an item as a gift and wish to return it, please contact us to arrange store credit or an exchange.
• Refunds for returned items will be issued in the original currency of the purchase.
• If your original payment was made in a foreign currency, the refund will be processed at the exchange rate at the time of the refund.
• We do not offer refunds for shipping fees, except in cases of faulty or incorrect items.
• Original shipping costs are non-refundable unless the return is due to an error on our part.
• We recommend that you insure your return shipment.
• Insurance helps to protect you in the event that the return is lost or damaged during transit.
• Refunds will be issued to the original payment method.
• If your original payment method is no longer available, we will work with you to arrange an alternative refund method.
• We may request additional information to process your return.
• In some cases, we may require additional documentation or clarification to complete the return process.
• Items purchased as part of a bundle or set must be returned together.
• If you purchased an item as part of a bundle, the entire set must be returned for a full refund.
• We do not accept returns for digital products or downloadable content.
• Digital products are non-refundable once they have been downloaded or accessed.
• Please allow up to 14 days for your return to be processed during peak seasons.
• During busy periods, it may take longer to process returns, but we will notify you of any delays.

Thank you for shopping with Vibeauras. We value your business and are committed to providing you with a positive shopping experience. If you have any questions or need assistance with a return, please don’t hesitate to contact us at [email protected].