Shipping policy

Thank you for shopping with Vibeauras. We are committed to ensuring that your order is processed and delivered efficiently. Below is our detailed shipping policy that outlines our procedures and guidelines.

  • Order processing time is 1-3 business days.
    • Once your order is placed, our team will prepare your items for shipment within this timeframe.
    • During peak seasons or holidays, processing times may extend slightly.
  • Delivery times generally range from 7-15 business days.
    • Delivery times vary depending on your location and the shipping method selected at checkout.
    • Please note that unexpected delays may occur due to customs processing, holidays, or extreme weather conditions.
  • Shipping costs are calculated at checkout.
    • The total shipping cost will be displayed at checkout before you complete your purchase.
    • Shipping fees are based on the weight and dimensions of your package, as well as the destination.
  • We offer international shipping to select regions.
    • International shipping options and costs will be presented at checkout based on your delivery address.
    • Customers are responsible for any customs duties, taxes, or additional fees required by their country for importation.
  • Orders cannot be canceled once they have been processed.
    • If you need to make changes to your order, please contact us immediately at [email protected] before processing begins.
    • Once an order has entered the processing stage, we are unable to accommodate cancellation requests.
  • Customers must provide a complete and accurate shipping address.
    • Please double-check your address details during checkout to avoid any issues with delivery.
    • We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
  • Tracking information will be provided once your order ships.
    • You will receive an email with tracking details once your package has been dispatched.
    • Tracking allows you to monitor the progress of your delivery and anticipate the arrival date.
  • We do not ship to P.O. Boxes or military addresses (APO, FPO, DPO).
    • Our shipping partners require a physical address to ensure successful delivery.
    • If you mistakenly provide a P.O. Box or military address, our team will contact you for an alternative address, which may delay your order.
  • Multiple items in one order may ship separately.
    • If you purchase several items, they may be shipped in separate packages based on availability and warehouse location.
    • You will receive tracking information for each package if your order ships separately.
  • We are not responsible for shipping delays caused by unforeseen circumstances.
    • These include, but are not limited to, natural disasters, labor strikes, transportation disruptions, or customs hold-ups.
    • While we strive to ensure timely delivery, such events are beyond our control, and we cannot be held liable for delays caused by them.
  • Orders may be subject to verification before shipping.
    • To protect against fraud, we may require additional information to verify the legitimacy of your order.
    • This may include a phone call or email confirmation to verify your identity and payment details.
  • Expedited shipping options are available at checkout.
    • If you need your order faster, you can select an expedited shipping method for an additional fee.
    • Expedited shipping reduces the delivery time but does not affect the order processing time.
  • Undeliverable packages will be returned to us.
    • If a package is returned to us due to an incorrect address or delivery failure, we will contact you to arrange reshipment.
    • Additional shipping fees may apply for reshipment if the error was not on our part.
  • We do not ship on weekends or public holidays.
    • Orders placed on weekends or holidays will begin processing on the next business day.
  • Free shipping promotions are subject to conditions.
    • We occasionally offer free shipping promotions; however, these may be subject to minimum order values, specific locations, or other conditions as specified.
  • Shipping times may be extended during promotional periods.
    • During sales events, promotions, or holidays, the volume of orders may extend standard processing and shipping times.
    • We will notify customers of any anticipated delays during these times.
  • Once a package has been delivered, Vibeauras is not responsible for its security.
    • After your package is marked as delivered, it is your responsibility to ensure its security and proper receipt.
    • We recommend tracking your package closely and arranging for secure delivery if you will not be home.
  • Shipping insurance is available for purchase at checkout.
    • For added peace of mind, you can choose to purchase shipping insurance during checkout.
    • This covers potential loss, damage, or theft during transit and offers additional protection for your order.
  • Returns and exchanges must be sent to the address provided in your return authorization.
    • Do not send returns to our shipping address; instead, use the address provided by our customer service team when your return request is approved.

We appreciate your business and are committed to providing a smooth and reliable shipping experience. If you have any questions about our shipping policy or need further assistance, please feel free to contact us at [email protected]. We are here to help ensure that your order reaches you safely and promptly.